Refund policy
At LUNE TAMA, we want you to feel confident with every purchase. If your order is not right for you, we are happy to assist with a return in accordance with the conditions below.
Returns
We accept return requests within 7 days of receiving your order.
To be eligible for a return:
- The item must be unworn and unused.
- The item must be in its original condition.
- Original tags and packaging must remain attached and intact.
- The item must not show signs of washing, alteration, damage, or use.
Items that do not meet these conditions may not be accepted for return.
Return Process
To request a return, please contact us at:
Please include your order number and the reason for your return.
Once your return request has been approved, we will provide further instructions for returning the item.
Return shipping costs are the responsibility of the customer, unless the item received is incorrect, damaged, or defective.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow additional time for the refund to be processed by your payment provider.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us at lunetama.id@gmail.com as soon as possible with your order number and photos of the item.
We will review the issue and assist you with the appropriate solution.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible and the order will be subject to our return policy.
Final Sale
Items clearly marked as Final Sale are not eligible for return or refund, unless the item is received damaged, defective, or incorrect.